FAQ

Yes, our doctors do issue sick notes for work and /or universty and there is no associated cost for regular patients

All estimated wait times are approximate. Although a doctor can typically see 5 to 7 patients per hour, individual visit times vary depending on the patient’s needs.

Due to privacy and confidentiality laws we are not permitted to release information to anyone other than the patient without their signed consent. If you are planning to have a friend or family member pick-up information on your behalf, or plan to have us send information to another doctor, it is important that you sign our in-house consent form.

Although we generally operate on a first-come first-serve basis, we have a duty to triage patients according to the urgency of their needs. For example, we may place a child with a high fever ahead of you in the queue. Similarly, any patient whose care we feel needs to be expedited for medical reasons may be seen sooner than you.

Yes, you may run errands or go home to rest while waiting your turn. Simply register your name and return at the estimated time provided. You will not lose your turn in line. If your name is called and you are not there, we will simply move to the next patient who is there and call your name again when we are ready for the next patient.

The decision about whether or not to provide a prescription ultimately rests with the doctor. If a doctor does not feel the medication is in your best interest or if it is a controlled substance, they are within their rights to refuse the prescription. As a walk-in clinic, our policy strictly states that we do not prescribe any controlled substances. A full list of these restricted medications is posted in our office for your convenience.

Our clinic policy is “No news is good news”. When we receive a lab or diagnostic imaging report, it is soon reviewed by a doctor who will determine if follow-up is required. All normal results will be filed and we will only contact you if the result requires follow-up. However, if you are curious about your results, please feel free to come in to review them with the doctor.

We prefer that you book an appointment to reduce your wait times but we do accept walk-in patients

If your issue falls outside of the scope of practice of the doctor, he may refer you to a specialist. Alternatively, if the doctor feels your issue is urgent and needs immediate attention you may be referred to the local emergency department

Generally referrals are faxed to the relevant specialist within 1-2 business days after you are seen in the clinic. However, sometimes the doctor will wait for test results before faxing the referral and it is in your best interest to ensure these tests are done in a timely manner. You should receive a call with an appointment date within approximately 4 weeks after the referral is faxed although the actual appointment date can be several months away. For example, if you were seen in the clinic on March 1st, you should generally receive a call by April 1st but the actual appointment date could be in May. If you have not received an appointment date in due course, we encourage you to call our office so we may follow-up on the referral for you.